“Why the heck should I upgrade?” – 4 things you’re probably missing

You expend a lot of effort getting people to buy your product and they’re happy with it.

Time passes.

You then go back to your satisfied customers and tell them what they have is now mediocre, so they have to move onto your latest and greatest product version.  You see this everywhere, from washing powders to family cars, so it must work for enterprise software, right?  So why are your no-longer-happy customers now chasing you with pitchforks and burning torches?

The Simpsons Angry Mob Fun Run

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4 key ways to spot a successful product manager

How’s my driving?

As a product manager, how do you know you’re doing your job well?

Depending on your personal motivations you may want to know for your own satisfaction, to give your boss evidence at your next pay review, or to give your resumé some teeth for your next job.  This article outlines the problem with traditional metrics for product managers and offers some better alternatives for measuring success: communication, ideas, roadmapping, launch and end-of-life.

Simon, courtesy of GraphJam

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Questions you need to be asking

There are many questions that a product manager needs to ask to determine the best course of action or to analyse underlying motivations.  Of them, I use the following three questions most often:

  1. So what?
  2. Why?
  3. What’s stopping us?

So what?

Use this repeatedly to uncover the true benefit of something rather than simply features of the proposition.  For example:

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